Frequently asked questions
What time can I check in?
Where possible, please provide an Estimated Time of Arrival (ETA). You can usually check in between 3pm and 9pm. (1500 hrs and 2100 hrs). If you find that your arrival is before this time, you are welcome to leave your luggage with us, and your car in our carpark while you explore the town. If you expect to arrive a little after 9.00pm (2100 hrs) please ring and let us know. Any balance of monies owed is due at the time of check-in.
What time is reception open?
Reception is open from 8.30 in the morning to 9.00 in the evening. (0830 hrs to 2100 hrs).
What time must I check out?
Check out is by10.30 am. ( 1030 hrs ) If you are staying in the area for the day, you are welcome to leave your luggage with us.
Is there space for parking available?
You are welcome to use our free of charge on site car park. We have 11 spaces. Also free on-road parking is also available on Braddons Hill Road East between 6pm and 8am each night. (1800 hrs to 0800 hrs)
Is there free Wifi?
Yes, we have free wifi (wireless broadband internet) to those with a wifi enabled laptop or phone.
Is Smoking allowed?
NO. not inside the building. We are 100% Non Smoking. It is illegal to smoke in a UK hotel/guest house, but we do have a garden where you can sit and smoke.
What time is breakfast served?
8.30am to 9.30am (0830 hrs to 0930 hrs) Breakfast comprises a help-yourself buffet of orange or apple juice, prunes, grapefruit, mandarins, various yoghurts, and brand name cereals. A menu on your table offers a large selection of hot cooked items or cold meat and cheese options. We can cater for gluten-free, vegetarian and vegan diets with appropriate notice.
Facilities for children?
We do have two family rooms which can accommodate 2 adults and 1 or 2 children aged 3 years and over (sleeping in a bed as, sorry, we do not have a cot). We do have two highchairs for use in the breakfast room. Our lounge has many board games and packs of cards.
What time is the bar open?
We have a 24 hour Residents Licence but our bar is usually only open from 6pm to 11pm unless by prior arrangement.
Can I bring a small, very well behaved dog?
We do have a couple of rooms that we can accommodate a small dog, free of charge. Sorry we don’t allow a dog in our family or superior rooms as we keep them allergen-free. We would need to know at the time of your booking, so that we can insure we have one of these rooms available. Although we don’t have extensive grounds to walk here, there is a good sized park right across the road where you can exercise him/her regularly. Our policy is simple … the dog stays with you at all times (except when you are having breakfast). When you leave the building the dog must be with you – it cannot be left in the room alone.
Can I bring my cat?
NO – We’re sorry but in a dog-friendly environment we do not think it suitable to allow cats, however well behaved.
Are there restaurants within walking distance?
Yes, there is an extensive range of restaurants within 2 or 3 minutes walk to include American, Austrian, Chinese, Greek & Turkish, Italian, Indian, Pizza and Fish.
How far are we from the town centre and seafront?
We are a short 5 minute stroll to the harbour, seafront and town centre.
How far are we from the coach and railway stations?
We are approx 1 mile away as the crow flies – Taxis are always available and we would be pleased to arrange this for you.